Legal Center

These Payment Terms govern billing, invoicing, payments, taxes, and financial obligations for all services, products, and platform subscriptions offered by Xorblin Digital Private Limited (“Xorblin,” “Company,” “we,” “us,” or “our”).

By signing a Statement of Work (“SOW”), submitting a payment, or subscribing to a Xorblin service, you agree to these Payment Terms.

1. Billing Structures

We support multiple billing structures depending on the nature of the engagement, as detailed in your Statement of Work (SOW):

1.1 Milestone-Based Billing

For fixed-scope projects, payments are tied to specific deliverables or milestones (e.g., 30% initial deposit, 40% upon beta release, 30% upon final delivery). Work on the next phase will not commence until the payment for the preceding milestone is received and cleared.

1.2 Time & Materials (T&M)

For open-ended engineering, support, or consulting, we bill based on hours logged by our team at the hourly rates specified in the SOW. Invoices are generated bi-weekly or monthly and include detailed timesheets.

1.3 Retainer Model

For dedicated development teams or ongoing cybersecurity monitoring, clients pay a flat monthly retainer fee in advance to reserve capacity. Unused hours do not roll over to subsequent months unless explicitly agreed in writing.

2. Invoices and Payment Terms

• Due Date: Unless specified otherwise in the SOW, all invoices are due within fifteen (15) calendar days from the invoice date.
• Currency: Payments must be made in the currency specified on the invoice. Standard billing is in United States Dollars (USD) for international clients and Indian Rupees (INR) for domestic clients.
• Methods: We accept bank wire transfers (SWIFT/NEFT/RTGS), certified credit cards, and authorized digital payment gateways (such as Razorpay or Stripe). Any transaction fees, transfer charges, or exchange rate fees must be covered by the client.

3. Taxes and Withholdings

3.1 Goods and Services Tax (GST)

For clients located in India, all fees are subject to India's Goods and Services Tax (GST) at the applicable statutory rate (standard 18% for IT services). The client's GSTIN must be provided prior to invoicing to claim input tax credits.

3.2 International Taxes and Customs

For clients outside India, prices do not include local taxes, VAT, or import tariffs. The client is responsible for paying any local consumption taxes.

3.3 Tax Withholdings (TDS)

If you are required by law to withhold taxes (e.g., Tax Deducted at Source / TDS under Indian Income Tax laws), you must deduct only the statutory rate, pay it to the appropriate tax authority, and provide Xorblin with a valid TDS Certificate within forty-five (45) days of payment.

4. Late Payments and Suspension of Service

Late payments disrupt project execution. If an invoice remains unpaid after the due date:

• Interest: We reserve the right to charge interest on all overdue balances at a rate of 1.5% per month (18% per annum), calculated daily from the due date until paid in full.
• Delinquency Notice: We will issue a written warning after 5 days of delinquency.
• Suspension: If an invoice remains unpaid for thirty (30) days or more, Xorblin may suspend all active development, hosting, consulting, and support services. We are not liable for any losses, system outages, project delays, or data loss arising from service suspensions due to non-payment.

5. Payment Gateways and Auto-Renewal

For subscription products (such as Milo CRM, Bazaara SaaS, or managed cloud portals):

• Authorization: By saving a payment card or setting up an auto-debit profile, you authorize Xorblin to charge the recurring subscription fee automatically on your billing cycle date.
• Failed Payments: If an auto-payment fails, we will attempt to retry the transaction up to three times. If unresolved within 7 days, your subscription access will be automatically locked.

6. Dispute Resolution on Invoicing

If you believe there is an error in an invoice, you must notify us in writing at billing@xorblin.com within ten (10) calendar days of receiving the invoice. You must pay the undisputed portion of the invoice by the due date. Both parties will work in good faith to resolve the disputed portion within fifteen (15) days.

7. Contact Information

For billing inquiries, invoices, or payment receipts, please reach out to:

Xorblin Digital Private Limited
Madhu Kunj Nagar Baswariya Bettiah,
West Champaran, Bihar, India, 845438
Email: billing@xorblin.com